Terms of Purchase
Important terms when purchasing a promotional product directly from Elevate:
- Payment: Elevates promotional products are always prepaid, online or by bank transfer. E-Commerce payments are made via our Secure Trading Payment System, and there is a fixed £2 surcharge.
- Each promotion has its own set of unique Terms & Conditions. These are listed on the offer webpage and on the certificate/voucher itself.
- Most of our promotions are valid only to new clients of the venue who have not have visited the venue within the past 12 months. This will be stipulated in the promotions unique T & C’s.
- Regardless of how you purchase your promotional product, when you receive it you must validate it before booking any appointments. This is done simply by signing your name in the signature box on the certificate/voucher to say you have read and understood the T & C’s in full.
- If the promotion you purchased is receivable as a folded certificate or package card, it will be posted to you the day of purchase and is receivable within 1 – 3 working days.
- If the promotion you purchased is receivable as a printable voucher; it will be emailed to you the same day as purchased.
- Complaints: All complaints or Customer Service issues must be emailed to us at info@elevate-uk.net. We take customer service very seriously and want to ensure all of our product buyers have an excellent customer experience from both ourselves and the salon/spa. In situations where a customer is unhappy with the service provided by the salon/spa; Elevate will investigate and attempt to resolve the issue but it is then up to the salon to rectify it.
- Cancellation and Refunds: Elevates refund policy is such: Anyone who purchases an promotional product on Elevate's website is eligible for a refund if requested within 14 days from purchase date, provided none of the visits have been taken or forfeited. We will refund you our commission and request the venue refund you their takings.
Customers are also eligible for refund for any unused visits in the event of the venue going into administration, provided their promotional product is still valid. Again Elevate will refund you the commission the venue pays us, and contact the venue's owners/management and request you are refunded. Please note that it we can only refund our commission received and it remains up to the venue to refund what they receive for your product purchased.
In situations where a customers promotional product is nearing expiry and a venue goes in to administration: we will refund our commission for the amount of visits they would have been able to redeem from the date that refund is requested until their expiry. As it is often one of the terms of an Elevate promotion that each visit must be kept a certain time period apart.